TERMS AND CONDITIONS
Thank you for taking the time to read the Native Breeds Charcuterie terms and conditions. By using this website or placing an order with us, through our website www.nativebreeds.co.uk, you agree to be bound by these terms and conditions. If you have any questions regarding these terms and conditions, please contact us using the details below.
ABOUT US AND HOW TO CONTACT US
- Who we are: We are Native Breeds Charcuterie LLP, a Limited Liability Partnership registered in England and Wales. Our company registration number is OC382156 and our office registered address is The Old Workshop, Lydney Park Estate, Lydney, Gloucestershire, GL15 6BU. Our registered VAT number is 164218125.
- How to contact us: You can contact us by telephoning 01594 844713 or by writing via the contact page on our website, or at The Old Workshop, Lydney Park Estate, Lydney, Gloucestershire, GL15 6BU.
- How we may contact you: If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided in your order.
OUR CONTRACT WITH YOU
When you place an order with us, your order is classed as an offer which, if accepted by us, will result in a binding contract. Acceptance of your order will take place when we email you to accept it at which point a contract will come into existence between you and us. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock or because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you are expecting us to meet.
Unfortunately, we are not able deliver orders placed through the website to addresses outside the UK. If you would like to have an order delivered to an address outside of the UK please contact us on +44 (0)1594 844713.
PRODUCT DESCRIPTION AND SUBSTITUTION
Products and their packaging may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only.
Unless otherwise agreed with you, Charcuterie Boxes will only be despatched on a Wednesday. Orders in any given week will close at 5pm the previous Monday. In the case of a Bank Holiday Monday, order cut-off will be 5pm on the previous Friday, for despatch on the following Wednesday. This is to ensure that products reach our customers in good condition. We use an overnight courier for delivery to most of the UK. To some parts of Scotland and offshore islands, delivery can take longer.
Since most of our products are perishable it is always best if someone is available to receive and sign for the delivery. We can however arrange for the couriers to leave the goods without a signature if required. For this reason, we require all orders to provide an alternative delivery instruction if appropriate.
If delivery is delayed, then we or our courier company will contact you to let you know and we will attempt to minimise the effect of the delay. Provided we do this and the delay is caused by an event outside our control we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
The product will be your responsibility from the time we deliver the product to the address you gave us or in accordance with the alternative delivery instruction you gave us or from the time when you collect it from us. You own the product once we have accepted your order and received payment in full.
We take considerable pride in the quality and condition of our charcuterie products which we endeavour to ensure reach you in the best possible condition. If you are unhappy with what you find, please call us and if possible, take some pictures to send us. We will do our best to put it right. If you would like a replacement order, we can send that out to you or if you would rather just have your money back, we can do that too.
If you are a consumer, we are under a legal duty to supply products that are in conformity with the contract. Additionally, for some products bought online or over the telephone, you have a legal right to change your mind and cancel the contract within 14 days of delivery of the product. However, you do not have a right to change your mind in certain situations, for example, where the contract is for perishable goods (this will include all charcuterie products).
If we need to refund you for other valid reasons however, we will:
- refund you the price you paid for the products. However, we may reduce your refund to reflect any reduction in the value of the products caused by your mishandling of them;
- refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer;
- make any refunds due to you as soon as possible and in any event within 14 days after the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
We will refund you via the credit card or debit card used by you to pay.
INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not copy or reproduce part or all the contents of the website in any form including, without limitation, its incorporation into or store in any other website, electronic retrieval system, publication or other work (whether hard copy, electronic or other) without our express permission.
If you are ever provided with a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
CHANGES TO THE WEBSITE
We may update our website and these terms and conditions from time to time and may change the content at any time. We do not guarantee that our website, or any content on it, will be free from errors or omissions.
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
Payments will be processed externally by Stripe. No customer financial data will be held on our systems.